Terms and Conditions

Terms of Service

Concord Ecobuild stands as a premier UPVC window manufacturing company, dedicated to crafting high-quality, energy-efficient windows that seamlessly blend functionality with aesthetics. With a commitment to eco-friendly practices, Concord Ecobuild takes pride in delivering innovative solutions that contribute to sustainable building practices. Our windows not only enhance the visual appeal of homes and commercial spaces but also provide excellent insulation, reducing energy consumption and promoting environmental responsibility. At Concord Ecobuild, we prioritize precision engineering and utilize cutting-edge UPVC technology to ensure durability and longevity in every product. Our team of skilled professionals is devoted to meeting the diverse needs of our clients, offering customizable designs and expert guidance throughout the selection process. Concord Ecobuild is not just a window manufacturer; we are a partner in creating spaces that prioritize comfort, style, and environmental consciousness.

Our Refund Policy & Exchange Policy

Concord Ecobuild is committed to delivering products that are free from defects. Title to returned items purchased by the user is not transferred to Concord until the item is received by us. Products purchased on our website are generally not eligible for return, except in cases where the delivered product is damaged or exhibits manufacturing defects.

To qualify for a return, the user must report the defective or damaged goods to Concord Ecobuild within 14 days of receiving the product. Any communication received after this 14-day period will generally not be eligible for a return, unless explicitly covered by the product warranty, even if the product was delivered incorrectly.
Concord Ecobuild retains the sole discretion to determine whether a refund can be issued. For more details, please refer to our Exchange and Refund Policy.

At Concord Ecobuild, our goal is customer satisfaction. If you encounter any issue, or if you are unhappy with your order, please inform us. We will be glad to assist you.
In the rare event that the merchandise you receive is damaged, defective, or different from what you ordered, you may exchange it within 14 days from the date of delivery, all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. Once we receive the returned item and confirm that all our conditions for exchange are met, we will process your exchange or issue store credit on your account.

Please take note of the following policies for return/exchange:

Exchange will only be applicable for goods customers received that were defective or not as per the purchase order.

Shipping Policy

You can use your credit card, debit card, net banking, or UPI payments to place your order.

We take up to 20-25 days business days to deliver your order. Once shipped, you will receive a shipment confirmation with tracking details.

Our Exchange Policy
At Concord Ecobuild, our goal is customer satisfaction. If you encounter any issue, or if you are unhappy with your order, please inform us. We will be glad to assist you.
In the rare event that the merchandise you receive is damaged, defective, or different from what you ordered, you may exchange it within 14 days from the date of delivery, all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. Once we receive the returned item and confirm that all our conditions for exchange are met, we will process your exchange or issue store credit on your account.

Please take note of the following policies for return/exchange:

Exchange will only be applicable for goods customers received that were defective or not as per the purchase order.

Privacy Policy

We place a high value on your privacy and are dedicated to providing clarity regarding the handling of your information. This Privacy Policy outlines the collection, usage, and sharing of your personal information when you visit or make purchases on Concord Ecobuild (referred to as the “Site”). The personal information covered by this Privacy Policy includes ‘Device Information’ and ‘Order Information.’
DEVICE INFORMATION
When you access the Site, we gather specific details about your device. This information encompasses details about your web browser, IP address, time zone, and specific cookies that are present on your device. Moreover, as you navigate through the Site, we also gather data regarding the particular web pages or products you peruse, the sources that directed you to the Site (such as websites or search terms), and details about your interactions with the Site.

DATA COLLECTION
We collect Device Information using ‘Cookies’, ‘Log Files, and ‘Web Beacons’.
COOKIES
Cookies are files containing data that are stored on your device or computer. They commonly include an anonymous unique identifier. To learn more about cookies and how to deactivate them, please visit: http://www.allaboutcookies.org.

LOG FILES
Log files record activities taking place on the Site and gather information such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.

DATA WE COLLECT WHEN YOU BUY FROM US
When you initiate a purchase or endeavor to do so via the Site, we gather your ‘Order Information.’ This comprises the details you furnish to complete a purchase, such as your name, billing address, shipping address, payment details, including credit/debit card numbers, your email address, and phone number.

HOW WE USE YOUR ORDER INFORMATION
We use the order information you provide to fulfill your orders, process your payments, arrange for shipping, and provide you with invoices and order confirmations. We also use order information for the following purposes:
Communicate with you;
Screen orders for potential risk or fraud; and
In accordance with the preferences you’ve shared with us, we aim to deliver information or promotional content regarding our products or services.

HOW WE USE DEVICE INFORMATION
We utilize the Device Information we collect to assist us in identifying potential risks and instances of fraud, with a specific focus on your IP address. Additionally, we employ this data to enhance and optimize our Site, generating analytical insights into how our customers navigate and engage with the Site. This information also aids us in evaluating the effectiveness of our marketing and advertising initiatives.